FAQs
- How can I place an order?
Placing an order at Zoedeyac is quick and easy. Simply browse our website, add the desired items to your cart, proceed to checkout, and follow the prompts to complete your purchase securely. For a more detailed step-by-step guide, visit our "How to Order" page.
- What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. Rest assured, your payment information is protected using the latest encryption technology.
- Do you ship internationally?
Yes, we offer international shipping to many countries. During the checkout process, you can select your location, and shipping costs will be calculated accordingly. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.
- How long will it take to receive my order?
The delivery time depends on your location and the shipping method selected during checkout. Domestic orders typically arrive within 3-7 business days, while international orders may take 7-21 business days to arrive. For more detailed information, check out our "Shipping and Delivery" page.
- Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package's status and estimated delivery date.
- What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days of receipt for a full refund or exchange. Please review our "Returns and Exchanges" policy for more details.
- Are the designs exclusive to Zoedeyac?
Yes, many of our designs are exclusive to Zoedeyac. Our talented team of designers takes inspiration from the zodiac signs to create unique and meaningful pieces that you won't find anywhere else.
- Do you offer bulk discounts or wholesale options?
Absolutely! We offer special pricing for bulk orders and wholesale inquiries. If you are interested in making a bulk purchase, please contact our customer support team, and they will be happy to assist you.
- How can I contact your customer support team?
You can reach our friendly customer support team by emailing zodiacclothes2015@yahoo.com or by using the contact form on our website. We strive to respond to all inquiries promptly.
- Do you have a loyalty program or rewards system?
Yes, we value our loyal customers. Join our Zoedeyac Rewards program to earn points with each purchase and redeem them for discounts on future orders. Details can be found on our "Zoedeyac Rewards" page.